A study called “Making Proactive Chat Work” that was conducted by Forrester Research found the following: “Many online consumers want help from a live person while they are shopping online; in fact, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.” An online chat system provides customers immediate access to help.Wait times are often much less than a call center, and customers can easily multi-task while waiting.As it turns out, live chat has the ability to provide the convenient answers that customers want, while also adding significant benefits to the staff and bottom line of companies.In this post we’re going to get into why live chat can improve your business and tips on how to maximize its effectiveness.Easy to use and customize, Live Chat reduces the number of customer emails and calls, Olark is the most beautiful and effective way to talk to your customers for sales and support. Solve customer problems before they have a chance to click away.Give customers the answers they need immediately and gain powerful insights about what they want for relationships that last.Fulfillment by Amazon (FBA) is a service we offer sellers that lets them store their products in Amazon's fulfillment centers, and we directly pack, ship, and provide customer service for these products.Something we hope you'll especially enjoy: if( window. == "undefined") else if (typeof document.webkit Hidden !
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Additionally, the pain of having to dial a 1-800 number and navigate through a maze of numeric options is non-existent.
An ATG Global Consumer Trend study found that 90% of customers consider live chat helpful and an survey found that 63% were more likely to return to a website that offers live chat.
The trouble with online shopping is that many customers are disconnected from someone who can answer their questions in real time with precision.
Rather than watching potential customers click away from their e-commerce sites, many businesses have been adding live chat support.